**zurück zu:** [[:start|start]] ===== Prozesse ===== [[supportorganisation:it-service_managementitsm|IT-Service Management ITSM]] \\ [[supportorganisation:ITIL|ITIL]] \\ [[supportorganisation:Incident Management|Incident Management]] \\ [[supportorganisation:Helpdesk, Service Desk|Helpdesk, Service Desk]] \\ [[supportorganisation:Service-Design]] \\ ---- ===== Software ===== [[supportorganisation:osticket|OsTicket]] \\ [[supportorganisation:limesurvey|limesurvey]] ===== Begriffe ===== [[supportorganisation:Informationssicherheit|Informationssicherheit]] \\ [[supportorganisation:Verfügbarkeit|Verfügbarkeit]] \\ [[supportorganisation:SLA|SLA]] \\ [[supportorganisation:FRP|FunktionRolleProzess]] \\ \\ ---- ===== Links/Quellen ===== [[https://wiki.de.it-processmaps.com/index.php/Hauptseite|Das Wiki zur IT Infrastructure Library ITIL®]] \\ [[https://wiki.de.it-processmaps.com/index.php/Checkliste_SLA_OLA|SLA Checkliste]] \\ [[supportorganisation:InfoMail|InfoMail/Intranet]] \\ \\ ----