**zurück zu:** [[:start|start]]
===== Prozesse =====
[[supportorganisation:it-service_managementitsm|IT-Service Management ITSM]] \\
[[supportorganisation:ITIL|ITIL]] \\
[[supportorganisation:Incident Management|Incident Management]] \\
[[supportorganisation:Helpdesk, Service Desk|Helpdesk, Service Desk]] \\
[[supportorganisation:Service-Design]] \\
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===== Software =====
[[supportorganisation:osticket|OsTicket]] \\
[[supportorganisation:limesurvey|limesurvey]]
===== Begriffe =====
[[supportorganisation:Informationssicherheit|Informationssicherheit]] \\
[[supportorganisation:Verfügbarkeit|Verfügbarkeit]] \\
[[supportorganisation:SLA|SLA]] \\
[[supportorganisation:FRP|FunktionRolleProzess]] \\ \\
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===== Links/Quellen =====
[[https://wiki.de.it-processmaps.com/index.php/Hauptseite|Das Wiki zur IT Infrastructure Library ITIL®]] \\
[[https://wiki.de.it-processmaps.com/index.php/Checkliste_SLA_OLA|SLA Checkliste]] \\
[[supportorganisation:InfoMail|InfoMail/Intranet]] \\ \\
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